4.7. Control of Customer Supplied Product


You must establish procedures for the inspection, storage, handling, and maintenance of materials provided to you by your customer for eventual incorporation into a supplied product. Should this material become unusable for any reason, it must be segregated, identified, and reported to your customer.

This could be considered a "mirror" policy of your expectations and policies for the proper handling of your own materials, Your supplier's unique expectations will be defined in the initial contract, and procedures will be required to support such activities.

The following steps are required for the control of customer supplied product:

  • When your customer provides you with material for use or incorporation into their intended product, you must have a documented system in place that guarantees you will handle their materials as you would your own, within your ISO 9000 compliant system.
  • Should you lose or render any of the customer's material unusable, it must be reported to the customer.